Frequently Asked Questions

If you haven’t found your question in the FAQs we have listed here, all you have to do to get your answer is send us a query. Send us your questions by email from the website “Contact Us” page and our team will respond with the most suitable answers on a prompt basis. Feel free to contact us whenever you need to or when you want an answer to a question you have concerning our services.

Yes, you should read through our terms and conditions page and also go through our website privacy policy and refund procedures before you submit an order for the purchase of products on our website. These pages list down how the website works and also contain details about our liability limits. You should be well aware of how we offer services to avoid any confusion or problems later.

Your order might be delayed due to a number of reasons. If you have provided us with wrong address details then your order is sure to get lost in the post. If your country does not allow medicine import, then your order package could be confiscated by the customs department and you may not receive it. If there are any errors on the part of the postal service during the delivery of your order, you may experience a delay receiving your medication. We will not be held responsible for any delay which is caused for any of the above mentioned reasons. If there is any other genuine reason, we will help you to trace your order.

Yes. We make sure that all our orders are dispatched on time and reach our customers within the specified delivery time limit. If for any reason your order is not delivered to you, contact us on our email address and we will track your order and let you know the cause of the delay. If the cause for delay is a genuine one, we will refund your money, however, if the reason is due to a wrong address, incorrect personal information or any country import law, we will not be liable for any refund.

Most countries in the world allow you to import medication for personal use. Some countries however have laws which make such an action illegal. Before making a purchase order, find out whether importing a medicine, even for personal use, is allowed in your country or not.

We offer pharmaceutical products in a variety of different categories. Our pharmaceutical product line includes categories like, sleeping pills, anti-anxiety pills, and pain relief medication. We offer products from a variety of major brands so that you can choose the one which best suits your needs for treating your specific medical condition. The medicines in our product portfolio include: Zopiclone, Zolpidem Tartrate (Ambien), Diazepam (Valium), Alprazolam (Xanax), Nitrazepam and Tramadol.

We understand your concerns when buying on the internet and sharing your personal details for a purchase; there’s always the fear that your sensitive information could fall into the wrong hands. To ensure your complete security, we use SSL (Secure Socket Layer) Encryption. The technology is designed to encrypt all the communication that takes place between the secured pages of the site and your computer. This makes it safe for you to submit all your personal details and credit card information without any worries.

The charge on your credit card will be shown as a purchase transaction from a generic source or company. There will be no details about the pharmaceutical products you have bought from our website on your card statement. We always email you within 24 hours to inform you exactly how the entry on your payment card statement will appear. If you have any further questions about the details that will be visible on your payment card statement after your purchase from our website, just email us your questions and concerns. We will answer in detail to put your mind at rest and will help you understand the entire process.

f you have any queries, problems or questions about our products and services, just send us an email through our Contact Us page. We are also contactable via phone or live chat around the clock. Our customer service department will respond with a prompt reply to all your queries (within 24 hours in all instances) and will help you place an order for your required product.

We do not dispatch orders on the same day. We have a pre-organized dispatch rotation which ensures that all orders are delivered on the basis of priority. The orders which are placed first are dispatched on priority basis so that all our clients receive equal service treatment. This is why we do not entertain any requests for orders to be shipped on the very same day

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